Dear LeaseWeb customer,
[Update 03:30 GMT / 11:30 SGT]
Maintenance window is now closed. Planned work has concluded successfully. In the last hour of the maintenance some customers might have experienced slight packet loss due to a link congestion.
Should you experience any issue with your connection at this point, please let us know.
[Update 01:15 GMT / 09:15 SGT]
Maintenance is progressing and we had no issue, but scheduled upgrades are taking longer than anticipated and we will extend the maintenance window. Updates will follow.
As part of our commitment to continually improve the level of service LeaseWeb provides, we want to inform you about the upcoming emergency maintenance on our network infrastructure in Singapore.
WHAT CAN I EXPECT?
On the 22nd of September 2017, between 20:00 and 02:00 UTC (23 September 2017 between 04:00 and 10:00 local time Singapore), we will be performing essential network maintenance on our infrastructure in Singapore, location SIN-10. During this emergency maintenance your network connection might experience higher latency.
In case you have multiple servers with LeaseWeb, this maintenance will only affect those servers whose primary IP address falls within the following ranges:
WHY ARE YOU PERFORMING THIS MAINTENANCE?
With the previous maintenance we informed you that we encountered a software failure on one of our routing engines. One of our core routers is now functioning with only one routing engine. This emergency maintenance is the follow up to fix the issue.
WHEN EXACTLY WILL MY SERVICE BE IMPACTED?
The expected maintenance window will be 6 hours, in which your services will remain online and reachable. However you might experience higher latency. LeaseWeb engineers will be available during and after the maintenance in case any issues should arise.
If you have any concerns or questions regarding this maintenance, our engineers are available at email@example.com.
Data center naming system is explained here: http://www.leaseweb.com/en/about-us/data-centers
Below, you will find all planned maintenance windows for the LeaseWeb network. If you would like to be notified about network status changes and maintenance windows, you can subscribe to the LeaseWeb NOC mailinglist.