[US, WDC-01] Connectivity issues in part of our network [Update]
The technical failure within our backbone network has been isolated and subsequently resolved.
A failure with one of our DWDM systems caused multiple connection channels to go down.
Network traffic which was diverted previously should now traverse its original path again.
If you are still experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at email@example.com.
Our engineers are still working on resolving this matter as soon as possible.
We will have another update once more information becomes available.
Dear LeaseWeb Customer,
Since 18:50H CEST you might have experienced packet loss or higher latency in our WDC-01 data center.
We have experienced a technical failure in our backbone network, our engineers are currently investigating this matter and traffic has immediately been re-routed until the issue is solved.
For the duration of this failure, you might experience higher than normal latency to certain destinations.
Updates will follow when we have more information, and we apologize for any inconvenience this may cause.
If you need further information, or if you are experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at firstname.lastname@example.org.
Data center naming system is explained here: http://www.leaseweb.com/en/about-us/data-centers
Below, you will find the network status for the LeaseWeb network. If you would like to be notified about network status changes and maintenance windows, you can subscribe to the LeaseWeb NOC mailinglist.