Network Status

[resolved]

[DE, FRA-10] Connectivity issues in part of our network [Update]

[UPDATE 13:45 CEST]

Dear LeaseWeb Customer,

We identified the root cause as a DDoS (Denial of Service) attack targeting one of our customers, which in turn caused a high CPU load on the access router.
Further steps will be taken to adjust our DDoS IP mitigation platform, so that similar incidents can be avoided.

We apologize for any inconvenience this may have caused.

If you are experiencing connectivity issues at this time, please open a ticket via the LeaseWeb Customer Portal, or contact us at support@leaseweb.com.

[UPDATE 11:15 CEST]

The cause of the issue has been traced to one of our access routers experiencing a high CPU load. 
Our engineers have restored connectivity, and they are further investing the root cause.

We will continue to monitor the situation and will provide an update soon.

[UPDATE 10:45 CEST]

Our engineers are currently still investigating this matter, we will provide you with another update as soon as possible.


Dear LeaseWeb Customer, 

We are currently experiencing connectivity issues in part of our network in our FRA-10 datacenter. 

The following network prefixes might be affected:

46.165.220.0/22
46.165.228.0/22
46.165.240.0/21
46.165.254.0/24
37.58.56.0/22
37.58.60.0/24
217.20.112.0/23
217.20.114.0/24
2A00:C98:2030::/44

We are investigating the cause of these issues. We will update you once we have more information.

Sincerely, LeaseWeb http://www.leasewebnoc.com Data center naming system is explained here: http://www.leaseweb.com/en/about-us/data-centers

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