[Global] Emergency maintenance: Meltdown/Spectre software updates of LeaseWeb services [Update]
Dear LeaseWeb customer,
As part of our commitment to continuously improve our customer service, we would like to inform you about the upcoming maintenance on Thursday, January 11, 2018. Below, you can find answers to some of the questions you may have about the work.
WHAT CAN I EXPECT?
On January 11, 2018, between 06:00 & 12:00 (CET), we will perform scheduled maintenance on all Webhosting platforms, the VMware vCenter/vCloud portal services, and on the automated installation services. Unfortunately, during this maintenance your Webhosting Services will be unavailable and it will not be possible to use the automation services like (re)install, IPMI remote management reset and rescue mode of your dedicated server via the Customer Portal.
Please note that all VMware VM's will remain online and reachable.
WHY ARE YOU PERFORMING THIS MAINTENANCE?
We are committed to providing you with the best possible service and, to do so, we need to keep our systems up to date.
WHEN EXACTLY WILL MY SERVICE BE IMPACTED?
The expected maintenance window will be 6 hours. Your Webhosting service(s) will be impacted for approximately 10 minutes during this maintenance window. The vCenter/vCloud portal services will be unavailable for approximately 30 minutes during this maintenance window. The automation services in the Customer Portal will be impacted for approximately 60 minutes during this maintenance window. We will do our absolute best to minimize downtime, and our engineers will be available during and after the maintenance in case any issues should arise.
If you have any concerns or questions regarding this maintenance, you can reach us at email@example.com.
Data center naming system is explained here: http://www.leaseweb.com/en/about-us/data-centers
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