[SG] Scheduled maintenance: Network maintenance on our core network [Update]
Dear LeaseWeb customer,
This maintenance window is now closed.
We encountered a software failure during the maintenance on one of our routing engines.
One of our core routers is now functioning with only one routing engine and is back in production.
We will follow up with an emergency maintenance at a later date to fix the issue after consulting with our hardware vendor.
Should you experience any issues at this point, please let us know.
As part of our commitment to continually improve the level of service LeaseWeb provides, we want to inform you about the upcoming maintenance on our network infrastructure in Singapore.
WHAT CAN I EXPECT?
On the 20th of September 2017, between 20:00 and 22:00 UTC (04:00 and 06:00 local time Singapore), we will be performing essential network maintenance on our infrastructure in Singapore, location SIN-10. During this maintenance your network connection might experience higher latency.
In case you have multiple servers with LeaseWeb, this maintenance will only affect those servers whose primary IP address falls within the following ranges:
WHY ARE YOU PERFORMING THIS MAINTENANCE?
LeaseWeb is committed to providing you with the best possible service and, to do so, we need to keep our infrastructure and hardware up to date.
WHEN EXACTLY WILL MY SERVICE BE IMPACTED?
The expected maintenance window will be 2 hours, in which your services will remain online and reachable. However you might experience higher latency. LeaseWeb engineers will be available during and after the maintenance in case any issues should arise.
If you have any concerns or questions regarding this maintenance, our engineers are available at email@example.com.
Data center naming system is explained here: http://www.leaseweb.com/en/about-us/data-centers
Below, you will find all planned maintenance windows for the LeaseWeb network. If you would like to be notified about network status changes and maintenance windows, you can subscribe to the LeaseWeb NOC mailinglist.