[US, SFO-12] Scheduled maintenance: Network maintenance on our core network
Dear Leaseweb customer,
As part of our commitment to continually improve the level of service Leaseweb provides, we want to inform you about the upcoming maintenance on our network infrastructure.
WHAT CAN I EXPECT
On the 28th of August 2018, between 08:00 and 10:00 UTC, we will be performing firmware upgrades on our internal networking routers in San Fransisco, SFO-12 location. During this maintenance the internal network connection might experience an interruption to your services. Your public network connection to your services will remain online and reachable.
WHY ARE YOU PERFORMING THIS MAINTENANCE
Leaseweb is committed to providing you with the best possible service and, to do so, we need to keep the hardware of our core routers up to date.
WHEN EXACTLY WILL MY SERVICE BE IMPACTED
The expected maintenance window will be 2 hours, in which the internal network services will experience an interruption of 30 minutes. Your public network connection to your services will remain online and reachable. Leaseweb engineers will be available during and after the maintenance in case any issues should arise.
If you have any concerns or questions regarding this maintenance, our engineers are available at firstname.lastname@example.org.
Data center naming system is explained here: http://www.leaseweb.com/en/about-us/data-centers
Below, you will find all planned maintenance windows for the LeaseWeb network. If you would like to be notified about network status changes and maintenance windows, you can subscribe to the LeaseWeb NOC mailinglist.