Network Status

[resolved]

[HKG-10, SG] Connectivity issues in part of our network [Update]

[UPDATE 23:20 UTC]

Dear Leaseweb Customer,

This morning one of our core routers was taken out of production. After troubleshooting and monitoring, we concluded box is stable and have enabled it back in production.
Should any additional work be required after finalizing our incident analysis, this will be implemented during the schedule maintenance on June 25
https://leasewebnoc.com/en/maintenance/scheduled-maintenance-network-maintenance-on-our-core-network-43

If you are still experiencing connectivity issues at this time, please open a ticket via the Leaseweb Customer Portal or contact us at support@leaseweb.com

[UPDATE 09:49 UTC]

Dear Leaseweb Customer,

Both IPv4 and IPv6 announcements are now fixed.

We are still working on a permanent fix and a root cause analysis.

If you are still experiencing connectivity issues at this time, please open a ticket via the Leaseweb Customer Portal or contact us at support@leaseweb.com


[UPDATE 09:22 UTC]

Dear Leaseweb Customer,

IPv4 Announcements are fixed. We are still working on fixing IPv6 announcements.

An update will follow soon.

[UPDATE 09:02 UTC]

Dear Leaseweb Customer,

Customers with IP Announcement in the affected data centers are still impacted.

We are investigating this issue and an update will follow soon.


[UPDATE 08:50 UTC]

Dear Leaseweb Customer,

Connectivity has been restored, and we are still looking into this matter to ensure that issue is completely resolved.

If you are still experiencing connectivity issues at this time, please open a ticket via the Leaseweb Customer Portal or contact us at support@leaseweb.com


[UPDATE 08:20 UTC]

Dear Leaseweb Customer,

Our engineers are still investigating this matter, we will provide you with an update once this is possible.



Dear Leaseweb customer, 

At this moment we are experiencing issues in our HKG-10 and HKG-11 data centers.

Our engineers are working on this issue with the highest priority. 

Please be assured that we will do our utmost to get the service working normally again. 

We will update you again as soon as we have more information.

Sincerely, LeaseWeb http://www.leasewebnoc.com Data center naming system is explained here: http://www.leaseweb.com/en/about-us/data-centers

Below, you will find the network status for the LeaseWeb network. If you would like to be notified about network status changes and maintenance windows, you can subscribe to the LeaseWeb NOC mailinglist.