[US, SFO-12] Connectivity issues in part of our network [Update]
Dear Leaseweb customer,
At this moment we are experiencing network issues in our SFO-12 data center.
Our engineers are working on this issue with the highest priority.
Please be assured that we will do our utmost to get the service working normally again.
We will update you again as soon as we have more information.
[UPDATE 20:20 UTC]
The connectivity issue was as a result of a bug present in the current version of the software.
To mitigate the issue, the impacted router was restarted. No issues were present after that.
An emergency maintenance will be planned to apply the needed software fixes.
If you are experiencing any issues at this time, please contact our Support Department.
Data center naming system is explained here: http://www.leaseweb.com/en/about-us/data-centers
Below, you will find the network status for the LeaseWeb network. If you would like to be notified about network status changes and maintenance windows, you can subscribe to the LeaseWeb NOC mailinglist.